Recently, I came across a reader, Shelley, on my blog who had been ripped off on Ebay by someone pretending to sell a product to her. You can read her comments here.
How She Was Scammed On eBay
This is a typical scam going around eBay. The buyer in this case, Shelley, wanted to buy a dress for an upcoming wedding. So she found one she liked one eBay through a seller named createw8.
The seller then drug her along until she made the payment of $141 and then poof just like that the seller entered the witness protection program not be seen or heard from again.
So Shelley talked to her bank and they told her she couldn’t get her money back because the seller was from overseas, China to be exact. The purchase was even made through PayPal which even meant the payment would be protected in case of situations like this.
However, this did not happen. EBay and PayPal were unable to help, though eBay has banded this seller from the site. In fact, I tried looking for this seller on eBay and all I could find were a couple of dead end leads.
If the seller doesn’t ship the product you can usually file a dispute as long as you bought the product via PayPal which she did. However in this case the seller strung her along till the 45 day dispute period was up and she could no longer file a dispute. This meant she wasn’t going to get any help from eBay or PayPal.
Shelley has since filed a complaint with The Better Business Bureau hoping to see some light at the end of the tunnel. To this day Shelley has not seen a dime of her money back.
Prevent An eBay Seller Scam
It’s unfortunate to hear what happened to Shelley. So in this post I will be talking about some steps you can take to avoid an eBay seller scam the next time you are shopping on this popular auction site.
- Contact The Seller. When buying a product on eBay make sure it is exactly what you want. Contact the seller and ask him about the product if you have any doubts at all.
- Review Sellers Feedback. Check the seller out thoroughly by checking all of their feedback. Also look for how many positive and negative results they have had over the last three months. Finally, make sure they have a lot of reviews as well, one or two isn’t enough.
- Make sure the purchase is protected. Make sure the product is covered by the PayPal Buyer Protection Program. If you buy the product via PayPal you will most likely be covered. You can read more about that here.
- Product Return Policy. Make sure you can return the product for a full refund if it’s not exactly what you want.
- Search ebuster. If your not sure if the person you are dealing with is a scammer or not check them out out on ebuster. This site will tell you who the worst sellers and buyers on eBay.
What You Should Do When You Get Scammed By An eBay Seller
In Shelley’s case she did everything above, but what happens when you do everything to prevent this from happening and it does anyways. Below are the steps you should follow if you don’t get what you paid for.
- File a dispute with PayPal. As long as you bought the product with PayPal you can file a dispute with them. However, if you did not you will not be able to pursue this route. Last, you only have 45 days from the time you make the payment to file a dispute. You can learn more and do that here.
- Escalate the dispute to a claim. Once you file the dispute and you and the seller cannot agree on a price you will want to escalate the dispute to a claim. However, you only have 20 days to do this or PayPal will throw out the dispute, and you can’t file for a claim till 7 days after a dispute.
- Provide Documentation. Make sure you keep all of the receipts and seller conversations you have. PayPal will need these to make a determination. Also, if the value of the product you bought was less than $250 you can provide all documentation via email. However, if it is more than that they may need to see physical copies of your receipts.
Where Should You Go From Here
At this point if everything else has failed you may have to take drastic measures. In this section I am going to give you some ideas you can try so you can get your money back.
- Contact your bank. It’s always worth a shot, you never know what they’ll say. They may be able to help you get your money back but like in Shelley’s case the bank would not help her because the business was located overseas.
- Contact the Better Business Bureau. File a complaint with The Better Business Bureau. This is an option however if the company is not located within Canada or the US you may not have much luck here. The BBB can do a lot to help you but they can’t force a reply or administer sanctions. In Shelley’s case though the company was literally a ghost company which means it was entirely fake right down to the name of the person she was talking to on eBay.
- Pursue legal action. You hate it to come to this but sometimes it’s necessary. Again as in Shelley’s case this may not be possible as well because she’s fighting a ghost company that doesn’t exist. You would also have to consider the cost involved as well. Is it really worth fighting over $141 when you’ll blow that easily in lawyer fees.
Where Would You Go From Here
With all the ways I have mentioned, from taking measures to prevent this from happening to taking legal action you would think the systems we have in place would stop things like this from happening to people. The sad reality is that it still does.
If you have any idea’s to help Shelley out with her situation feel free to leave a comment and share your ideas. She would be grateful for your help.
This post was recently featured on the Money Hacks Carnival by The Military Finance Network.